Orders are sent using our Standard Shipping method. This usually takes 3 to 5 business days, plus processing time, which varies by product. You’ll see the processing time listed in the Product Information in your Shopping Cart. Knowing when to expect your delivery helps you plan ahead.
Standard Shipping is by United States Postal Service.
Basic (Porch or Driveway)
The delivery carrier will bring the item to the closest dry area outside your home; typically the front door, porch, or driveway in front of the garage. There are no scheduled appointments for Basic Delivery. You do not need to be present at the time of delivery.
When will my order arrive?
You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.
Can I change or cancel my order?
We will do everything we can to accommodate your request, if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed.
What if my merchandise arrives damaged?
If you order arrives with damage, please complete the contact form on our Contact page, so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
What happens if my item is backordered?
We do not accept orders when items are out of stock. Items marked out of stock are typically replenished quickly and are then available for purchase. It is possible the quantity you are requesting for an item may cause our store to indicate the order may not be fulfilled. If you are placing a large quantity order, please contact us.
Are there any delivery restrictions?
For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply.
We are not able to ship to international destinations, APO/FPO/DPO addresses at this time.